RMI English

This document is intended to answer the main questions of the users of the site rmi.manitou.com, being however specified that only the provisions of the General Conditions of Use as well as the General Conditions of License accessible from the site govern the relations between the users and Manitou. The information in the FAQ document is therefore purely indicative.

What is the purpose of the site rmi.manitou.com?

The rmi.manitou.com website was created to give independent professional repairers the right to access and consult MANITOU's agricultural equipment manuals and technical documents, in accordance with European Regulation 167/2013. A paid subscription system (choice of time: day / month / year) provides access to these manuals and documents.

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Which users are allowed to use the site?

Only independent professional repairers practicing within a member country of the European Union can subscribe. When registering, an intra-community VAT number is requested. MANITOU will carry out the necessary checks to ensure that the applicant meets the subscription rules mentioned in the General Conditions of License.

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What information is available (by paid subscription)?

By subscribing, the user can consult the manuals and technical documents necessary for the maintenance and repair of the MANITOU machines concerned by the 167/2013 regulation. In a non-exhaustive way, these documents are: instructions, parts catalogs, repair manuals.

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What languages ​​are available?

Rmi.manitou.com is available in 8 languages (French, English, Spanish, German, Italian, Portuguese, Dutch, Polish). Manuals and technical documents are available at least in French and English. Some documents are also available in German, Spanish and Italian.

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What are the limits of use of the documents consulted?

It is FORBIDDEN to sell, copy, transfer or rent the documentation obtained as part of the subscription. It is possible to print, for a personal use, all the documentation.

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In terms of training, what does the site RMI de manitou offer?

The user will be able to access in the RMI portal of MANITOU the list of all the training provided by the Manitou Training Center. If the user is interested in training, he / she should contact the training center at the address below indicating their need (Training Code, languages of training). The training center records all requests and organizes dedicated sessions according to technical subjects and languages. Training rates are communicated after study of the training center. Only trainings concerning machines or components related to European Regulation 167/2013 will be validated for an independent repairer.

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Is it possible to buy spare parts on the RMI site of manitou?

No, the site rmi.manitou.com does not allow the purchase of spare parts. These components can be purchased from MANITOU dealers listed and their contact information can be found on the website www.manitou.com

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What is the procedure to register on the site?

The independent repairer who wishes to subscribe to a subscription must provide on the site a certain amount of personal information, including the intra-community VAT number. The subscription procedure is detailed in a precise and complete way in the "Manual" available on the site from the tab "Use of the Portal". Upon receipt of the application for registration, MANITOU will verify this information and inform the user of the validation or not of the login (a processing time is to be expected)

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What is the procedure to buy a subscription for consulting technical information

After validation of his registration by MANITOU, the independent repairer will receive an e-mail and can then log in to subscribe, via credit card, the subscription of his choice.

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Can independent repairers perform repairs on machines under warranty?

No, only MANITOU dealers are allowed to perform repairs on MANITOU warranty machines.

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